Frequently Asked Questions
1. Submit the contact form on our website at OurCustomMasks.com/contact/. A Project Success Manager will be assigned to your account and they'll personally lead you through the rest of the process over email or phone.
2. Send us your logo, text or artwork and our expert design team will craft a few design mockups for you to choose from or request edits to. You'll have unlimited revisions no questions asked until you're satisfied. We can get as creative as you'd like.
3. Securely pay with a credit card, debit card or ACH transfer. We'll send you an invoice over email.
4. Receive your custom masks and begin delighting your customers, employees, alumni or whoever else is lucky enough to get one.
Our custom face masks are non-medical, but combined with other preventative measures such as frequent hand-washing and social distancing, they help to slow the spread of the virus. Our custom cloth masks have 3 layers of fabric and optional PM2.5 filters.
Standard delivery time for bulk orders is 25 Days. Rush options are available.
Our current minimum order quantity per design is 50 masks. We're working hard to begin offering single-order custom masks.
You can inquire about bulk mask orders here: OurCustomMasks.com/contact
For bulk orders, our expert design team will assist in creating a custom design for you. Please inquire here: OurCustomMasks.com/contact
Shipping and handling for bulk orders is free!
Yes, we offer rush options. Please inquire ASAP if you're on a tight schedule.
Yes, all of our masks are reusable and are fully machine washable. They're meant to be worn hundreds if not thousands of times!
PM 2.5 is the particle rating on the filters. This means that the mask can filter particles 2.5 microns in diameter or larger.
Your mask designs can be as complex as you’d like it to be. Since these masks are screen printed, there are no artwork limitations. Feel free to use pictures or gradients as needed.
PM 2.5 filters can be used continuously for 16-24 hours, or around 1-2 weeks of occasional use. If you start to feel resistance breathing using the filter, it’s time to replace it.
Get Free Design Mockups: