Frequently Asked Questions
How does the process work?
1. Submit the contact form on our website at OurCustomMasks.com/contact/. A Project Success Manager will be assigned to your account and they'll personally lead you through the rest of the process over email or phone.
2. Send us your logo, text or artwork and our expert design team will craft a few design mockups for you to choose from or request edits to. You'll have unlimited revisions no questions asked until you're satisfied. We can get as creative as you'd like.
3. Securely pay with a credit card, debit card or ACH transfer. We'll send you an invoice over email.
4. Receive your custom masks and begin delighting your customers, employees, alumni or whoever else is lucky enough to get one.
Do the masks protect against COVID-19?
Our custom face masks are non-medical, but combined with other preventative measures such as frequent hand-washing and social distancing, they help to slow the spread of the virus. Our custom cloth masks have 3 layers of fabric and optional PM2.5 filters.
How fast do they take to deliver once an order is placed?
Standard delivery time for bulk orders is 25 Days. Rush options are available.
Can I order just 1 mask?
Our current minimum order quantity per design is 50 masks. We're working hard to begin offering single-order custom masks.
You can inquire about bulk mask orders here: OurCustomMasks.com/contact
How do I put my design on a mask?
For bulk orders, our expert design team will assist in creating a custom design for you. Please inquire here: OurCustomMasks.com/contact
How much is shipping?
Shipping and handling for bulk orders is free!
Do you do rush orders?
Yes, we offer rush options. Please inquire ASAP if you're on a tight schedule.
Are the masks reusable?
Yes, all of our masks are reusable and are fully machine washable. They're meant to be worn hundreds if not thousands of times!
What does PM 2.5 mean?
PM 2.5 is the particle rating on the filters. This means that the mask can filter particles 2.5 microns in diameter or larger.
How complex can my design be?
Your mask designs can be as complex as you’d like it to be. Since these masks are screen printed, there are no artwork limitations. Feel free to use pictures or gradients as needed.
How many times can the filters be used?
PM 2.5 filters can be used continuously for 16-24 hours, or around 1-2 weeks of occasional use. If you start to feel resistance breathing using the filter, it’s time to replace it.
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